A solution developed by MIS Section IESCO...
Home




 
   
 
Latest automation technologies coupled with internet and intranet can be a wonderful tool if used intelligently. Online facilities that can be offered through an electronically integrated setup can add convenience to a consumer's life, and customer satisfaction can be improved tremendously.

Visioning the future
  IESCO has developed through the powerful implement of eGovernance an assorted package of online billing, information and help facilities. Offered through the multiple portals of iesco.com.pk, toll free fully automated call center, integrated customer services centers and help desks so as to affoard maximum accessibilty to the multifarious cross sections of the customers, delving in the hopes of educating consumers on how to use energy wisely as well as how to deal with various problems, offering online assistance and facilities of electronic cash payment right at their doorsteps. Just to bring to our dear customers, the best satisfaction and ease of utility bill payments, a world which they had merely once dreamt of.
 
 
IESCO aspires to become a major, diversified, transitional, integrated power supply company in Pakistan, with a strong environment conscience, playing a national role in electricity supply and distribution.

At IESCO, we believe that time has come for us to set our sights beyond just being a provider of conventional services. We expect to carry the spirit forward by training and leading a crack team through the portal of HelpNet that will push the frontiers of our interactive experience with our customers.

 Our Mission is to bring the assurance of energy to our customers, with world class quality and commitment for satisfaction as we continue in our quest for excellence.
The proposed project in its actuality is the introduction of true eGovernance in Pakistan for the fisrt time.
The facilities and services will be provided to the customers on zero payment basis.

While technological development continues at a breakneck speed, IESCO has felt that the emphasis is still lacking due to which sustained institutional growth and customer satisfaction is substationally weak. To formalize policy framework for HelpNet a potent solution is developed by IESCO, MIS Section, based on an advanced Headquarter IT Network including high speed database clearing house.

IESCO endeavours to integrate multiple and complex issues of Commercial Supervision and Customer Relation Managment (CRM) in a dynamic corporate environment of eCommerce and eGovernance in the hope of realizing her aspirations.

 HelpNet realizes these goals through the implmentation of fully automated Toll Free Call Center, electronically integrated Customer Service Centers, Help Desks and iesco.com.pk and interactive help website also featuring instant payment through internet electronic cash payment module.