Islamabad Electric Supply Company
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Vision & Mission Statement
To be the most admired public utility in Pakistan, an undisputed leader in the power sector, efficient and profitable.
- To provide uninterrupted power supply to our customers enabling trade and industry, commerce, educational & social activities to flourish and enrich the lives of our customers.
- To be a socially responsible corporate citizen.
- To be the most efficient public utility in Pakistan.
- To achieve the lowest line losses in the distribution sector.
- To be an employer of choice.
- To generate profits for our stakeholders.
Ethical Processes & Systems
- Transparency and fairness are the principles that guide all our efforts.
- Operate the business following the highest ethical and moral standards by making our operations and team members accountable to both our customers and the Company's principles;
- Inspire confidence once again in public utilities.
- Strive to achieve the highest possible standards in day-to-day work and in the quality of the outcomes produced.
- Acquire, learn and apply state-of-the-art technology.
- Have well-defined SOPs with specific ownerships and accountability.
- Customers are not just a source of revenue they are the lifeblood of our company.
- Continuously improve quality of service and responsiveness to maintain a satisfied customer base.
- Demonstrating professionalism in all customer dealings and ensuring that all business actions are driven by customer needs.
- Improve reliability and efficiency of supply of electricity to the customers.
- Be a responsible corporate citizen.
- Treat all employees with respect and fairness.
- Provide a healthy and safe workplace.
- Focus on recruiting, developing and retaining best professionals.
- Recognize and reward achievement.
- Empower people to maximize their potential and contribution.
- Promote open and honest communication.
- Fill the competency gaps within the organization.